Shipping & Returns
Shipping Information
Where We Ship
We ship to all EU countries from our warehouses in Germany and the Netherlands. Our primary markets are:
- ๐ณ๐ฑ Netherlands โ 2-4 business days
- ๐ฉ๐ช Germany โ 2-4 business days
- ๐ฌ๐ง United Kingdom โ 4-7 business days
- ๐ง๐ช Belgium โ 2-4 business days
- ๐ซ๐ท France โ 3-5 business days
- ๐ฆ๐น Austria โ 3-5 business days
- ๐ช๐บ Rest of EU โ 4-7 business days
Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| Over โฌ50 | FREE |
| Under โฌ50 | โฌ4.95 flat rate |
Order Processing
Orders placed before 14:00 CET on business days are processed the same day. Orders placed after 14:00 CET or on weekends/holidays are processed the next business day.
Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse. You can track your order anytime on our Track Your Order page.
Returns & Refunds
30-Day Return Policy
Not happy with your purchase? No problem. We offer a 30-day hassle-free return policy on all products. This exceeds the EU-required 14-day cooling-off period for online purchases.
How to Return
- Contact us โ Email hello@getpawtech.com with your order number
- Get your label โ We'll send a prepaid return shipping label within 24 hours
- Ship it back โ Pack the item in its original packaging and drop it off at any PostNL/DHL/UPS point
- Get your refund โ Refund processed within 3-5 business days after we receive the return
Return Conditions
- Items must be in original, unused condition
- Original packaging must be included
- Return must be initiated within 30 days of delivery
- Bundle items must be returned as a complete set for bundle pricing refund
Exchanges
Need a different product? Simply return the original item and place a new order. This is the fastest way to get the right product to you.
Damaged or Defective Items
Received a damaged or defective product? Contact us immediately at hello@getpawtech.com with photos of the damage. We'll send a replacement at no cost to you.
Questions? Email us at hello@getpawtech.com โ we respond within 24 hours.