Shipping policy
Shipping Policy
Effective date: February 19, 2026
At PawTech, we ship from EU-based warehouses to ensure fast and reliable delivery across Europe.
Shipping Regions
We currently ship to the following regions:
- Netherlands — 3–5 business days
- Germany — 4–7 business days
- United Kingdom — 5–8 business days
- Rest of EU — 5–10 business days
Delivery times are estimates and may vary depending on your location and carrier conditions.
Shipping Costs
- Free shipping on all orders over €50
- Orders under €50: flat rate of €4.95
Order Processing
Orders are typically processed within 1–2 business days. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Tracking Your Order
Once shipped, you can track your order using the tracking link in your confirmation email or via our Track Your Order page.
Customs & Import Duties
For orders within the EU, there are no additional customs or import duties. For UK orders, prices include VAT. In rare cases where duties are assessed, the recipient is responsible for any customs fees.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery time, please:
- Check your tracking status using the link in your shipping confirmation email
- Allow an additional 2–3 business days (delays can happen with carriers)
- If still not received, contact us at hello@getpawtech.com with your order number
We will work with the carrier to locate your package or arrange a replacement/refund.
Incorrect Address
Please double-check your shipping address at checkout. PawTech is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately and we will try to update the shipping address before dispatch.
Contact
Questions about shipping? Email us at hello@getpawtech.com.